support team

What good is a superior software product if it’s not implemented properly or if you don’t know how to use it?  At Bradford-Scott, most of our staff is made up of former credit union employees who are not only trained in our business, but they are trained in yours as well.  We feel this experience is important so that we can truly put ourselves in your shoes.

We are committed to providing exceptional support, so when you call our office, an actual person will answer the phone rather than a computerized attendant.  We can confidently say that we know how long it takes us to respond to our customers because we log every call that comes into our office and the length of time that it takes us to resolve the call.

"Sharetec has outstanding employees. They did a wonderful job with our new app and new banking website. They answered every question and resolved any problems we found, always getting back to us by the end of the day." Elite Community Credit Union

Average Support Response Time was less than 10 minutes for 2021.

2021 SupportGraph