Our Service & Support

Our distinguishing characteristic, Bradford-Scott has always prided itself on service and support. Our local presence allows us to provide support that is unmatched by our competitors, including:

• 29 minutes or less response time for any support call
• 40 local support specialists (software trainers, hardware technicians)
• Same day on-site service
• Unlimited classroom training
• Loaner equipment (while equipment is being serviced)

Our service-oriented approach is also recognized by our clients. Bradford-Scott conducts a customer service survey every year to collect feedback on all aspects of our support. Clients rated Bradford-Scott at a 9.44 (on a 1-10 scale) on our most recent 2007 surveys, a number that we believe can still be improved!